Condition and Return Policy
Since not all figure packaging comes in perfect condition direct from the factory, there may be packaging imperfections at the time of shipment.
Packaged figures are typically bubble-wrapped prior to shipment to best protect them during transit.
We will do our best to accomodate mint package requests for buyers who wish to keep and display their figures in the packaging, provided we are made aware at the time an order is placed. If current inventory does not allow us to accmodate this request, buyer will be notified prior to shipment.
Figures sold in the package may not be returned once opened.
If product is defective after being opened, Mattel Customer Service can be reached at:
Unopened product may be returned for a refund of the purchase price of the item within 7 days of receipt to:
5715 NW Central Drive
Bldg F Suite 113B
Houston, TX 77092
Orders for in stock items can be cancelled by request within 24 hours of purchase provided they have not already entered the shipping process.
Orders for preorder items can be cancelled by request within 24 hours of purchase. After that, preorder quantities have been allocated for your order.
Orders for preorder items can be cancelled by request if the target ship date that was provided when the order was placed has been missed or extended.